Application Support Professional (Hybrid - 3 Days in Office)

Company: myGwork
Location: Bloomington
Posted on: September 18, 2022

Job Description:

At Freddie Mac, you will do important work to build a better housing finance
system and you'll be part of a team helping to make homeownership and rental
housing more accessible and affordable across the nation.

Employees, contingent workers and visitors are no longer required to
show proof of vaccination to be on-site. Effective January 2023, Freddie Mac's hybrid work
arrangement is 3 days in the office (specifically Tuesday, Wednesday & Thursday).

Position Overview:

Freddie Mac has an exciting opportunity for an Application Support Professional to contribute to
the Enterprise Products Ops and Services team. We are seeking a highly motivated individual whose
primary function will be to provide system admin support for ALM and monitoring tools such as
(MicroFocus ALM/UFT, SauceLabs & Splunk) & drive increased user adoption through continuous
improvements within the toolset.

Responsibilities include :

Provide quality system admin support for ALM tools including metrics reporting to ensure
compliance and maintain best practices.

Manage upgrades and patch fixes of supported tools, and partner with other IT staff to
coordinate infrastructure maintenance and system migrations

Develop Ansible playbooks and modules.

Administer Ansible infrastructure, perform maintenance and configuration and provide SME
level support.

Administer Splunk and Splunk Application for Enterprise Security (ES) log management

Develop automated scripts, post functions and triggers using Python, JAVA/.Net, Groovy, REST
API, VB to automate system admin functions and develop home grown utilities, tools and
integrations

Develop and maintain technical and user-facing documentation, training materials and standard
operating procedures and guides and conduct training sessions on the supported Tools and its
processes

Use Agile delivery practices to improve teams, quality, and reliability

Work with vendor support for the issues and resolving them in a timely manner without any
interruption to the users.

Understand applications from a technical architecture and business goals perspective to apply
DevOps best practices.

Our Impact:

Our team is responsible for the ongoing support in the areas of Agile and Application Lifecycle
Management supporting applications and other ALM tools in partnership with our stakeholders. Our
mission is to provide services and support to the enterprise, where when called upon, have the
highest level of skills, acuity, and shortest time to resolution so that there's no disruption to
the needs of the user.

Your Impact:

In this role, you will engage with other team members, collaborate with our various stakeholders,
provide input, and advise on how to ensure successful outcomes to various customer requirements.
Execute, identify, implement will be key objectives that your position will provide to the team,
and organization. You possess automation, script development, reporting skills and champion
technology/tools that improve processes and provide efficiency on a fast-paced team in a changing
environment.

Qualifications:

Bachelor's degree in computer science or engineering or related

2-4 years of relevant experience: operational support and customer service

Working knowledge and coding experience - Python/JAVA and REST API

Experience with business tools (Windows, Office Professional, Visio, SharePoint, etc.)

Knowledge of application monitoring and event management tool, i.e., Splunk

Experience using Ansible for DevOps Development with cloud environments and their supporting
infrastructures.

Strong verbal and written communication skills to interact with both users at all levels.

Experience with Agile methodology lifecycle

Build automation / CICD pipeline integration tools (Jenkins, GIT, Bitbucket, Artifactory
desirable

Experience in AWS/Cloud technologies desirable

Keys to Success in this Role:

Strong problem solving and analytical skills; ability to convert business needs to technology
solutions

Organized, ability to meet deadlines, work independently, manage multiple priorities

Ability to work with and collaborate across the team and where silos exist

Strong consultation and communication skills and a sense of humor

Not a just developer, but a developer with a mindset to think holistically to build a
reliable, flexible, and well performing system.

Current Freddie Mac employees please apply through the internal career
site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest
sources of financing for multifamily housing. Join our smart, creative and dedicated team and
you'll do important work for the housing finance system and make a difference in the lives of
others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not
discriminate on the basis of race, religion, color, national origin, gender, sexual orientation,
age, marital status, veteran status, disability status or any other characteristic protected by
applicable law. We will ensure that individuals with differing abilities are provided reasonable
accommodation to participate in the job application or interview process, to perform essential
job functions, and to receive other benefits and privileges of employment. Please contact us to
request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search
business through outside firms. Resumes received outside the BountyJobs system will be considered
unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in
learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

Job Category:Information Technology

FLSA Status:Non-Exempt

Freddie Mac provides anticipated base salary ranges where required by law.

This employer is a corporate member of
myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,
students, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, Bloomington , Application Support Professional (Hybrid - 3 Days in Office), Administration, Clerical , Bloomington, Illinois