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Level 2 Desktop Admin (O365) Contract 12 Months Bloomington, IL

Company: Stott and May Inc.
Location: Bloomington
Posted on: August 30, 2020

Job Description:

Level 2 Desktop Admin (O365) ndash Contract ndash 12 Months ndash Bloomington, IL Skills ndash Office365, O365, Desktop Administrator, Level 2 Support, Ticketing Support, Root Cause Analysis, Service Desk, Communication Skills My client who is a leader in the Automotive Manufacturing space is currently seeking an individual with a strong background in Office 365 overall Desktop Administration skills.The role will be based in Bloomington, IL and this is for an initial 12 Month contract. Please note, this role will see you working remotely until a safe to return to work notice is issued by my client. U.S. Citizens and s are encouraged to apply. The Candidate At least 3 years of relevant work experience required Strong written and verbal communication skills are a must Tech Savvy ndash Ability and passion for learning new technology and tools Passion for Customer Support ndash A drive to help end users get what they need to do their jobs the best they can. A sense of satisfaction from helping end users get what they need in a timely manner Prioritization Skills ndash The ability to analyze support requests, and prioritize them based on impact Discipline ndash The discipline to actively manage help desk tickets and internal IT tasks, without getting distracted by email, chat or other adhoc communication A Teacher ndash Able to teach end users about IT technologies or solutions to their issues in an easy to understand way Self-Starter ndash The ability to actively look for effective tasks to complete in times of low tickets High school education required IT certifications or higher education preferred The Role Respond to and resolve Level 2 and Level 1 IT support tickets regarding but not limited to laptops, desktops, printers, thin clients and user applications Perform ldquoroot cause analysisrdquo when the Service Desk escalates problemstickets ndash ensure that process or configuration changes are communicated to the responsible parties Provide primary support and configuration changes to functional systems deployed across the company Help develop IT tools and processes to promote efficient and effective end user support practices Assist in documentation of IT knowledge base for internal IT use, or broader employee reference, as appropriate Set up new user accounts and workstations Teach new employees basics around relevant IT systems Deploy, maintain and support office technology ndash such as printers, video conference units, digital whiteboards Hourly Rate ndash 30-35 Per Hour All Inclusive (W2) Please send resumes directly to or alternatively give me a call on my direct dial (929) 276-3788. I look forward to hearing from you. Skills ndash Office365, O365, Desktop Administrator, Level 2 Support, Ticketing Support, Root Cause Analysis, Service Desk, Communication Skills Level 2 Desktop Admin (O365) ndash Contract ndash 12 Months ndash Bloomington, IL

Keywords: Stott and May Inc., Bloomington , Level 2 Desktop Admin (O365) Contract 12 Months Bloomington, IL, Administration, Clerical , Bloomington, Illinois

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