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Financial Intake Representative; Full-Time; Days

Company: Chestnut Health Systems
Location: Bloomington
Posted on: June 14, 2019

Job Description:

Overview

Chestnut Health Systems is a leading provider of behavioral and primary health care services. Over four decades, Chestnut has grown to over 700 committed, compassionate employees providing substance use, mental health and primary care treatment to patients in Central and Southern Illinois. We provide fully integrated care for all of our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.



Chestnut Health Systems is seeking a full-time Financial Intake Representative for our Bloomington, IL facility.



**Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.

Responsibilities

Conduct client interviews in person (or by phone in advance if possible for scheduled clients) for the purposes of completing demographic, financial and other information needed for billing.
For past clients, review AR account for any outstanding balances and if necessary, make arrangements for collecting these past due balances.
Access approved websites and software packages to verify current eligibility prior to the scheduled appointment when possible or when face-to-face with the client. Scan and attach verification of coverage, medical cards and driver's license to client record in the EMR.
Assist families with Medicaid applications, grant funding requirements, and address other questions that relate to financial arrangements as necessary.
For clients that require a waiver for DASA (grant) approval, have client or responsible party complete and return the waiver application ASAP.
Enter all information obtained into EMR in a timely and accurate manner and after evaluating all funding sources available, determine fund source priority and enter all appropriate information accurately. Follow up with client to complete any missing information that is required to complete the intake and update EMR as necessary.
Thoroughly explain, complete, and obtain all required signatures from clients (or responsible parties) pertaining to the Consent to Treat and Payment Responsibility forms.
Distribute the following required information to the client or responsible party: a) Chestnut rate schedule; b) copy of signed payment authorization; c) Chestnut Payment Policy; d) Client Rights brochure; and e) any other information as required.
Contact the client's insurance company in order to verify existing benefits. Complete the insurance verification form and forward to Utilization Review. If appropriate, notify the client of any services not covered by their benefits.
Complete required paperwork (i.e. Referrals, SSRs or Prob 45s, etc.) on each client in accordance with program and agency policies and procedures.
Review all intakes daily for accuracy and correct any intake errors identified by AR staff.
Participate in ongoing training and QA projects to stay abreast of current policies and procedures.
Promote Chestnut's culture of customer service excellence through the adherence to Chestnut's behavioral standards for customer service.

Qualifications

Position requires a high school diploma or GED.
A minimum of one (1) year experience in an office clerical or customer service environment required.
Position requires the ability to communicate in a professional manner; exercise good judgment and discretion with a diverse group of people; work independently with minimal supervision and handle all materials in a confidential manner.
Position also requires excellent organizational and interpersonal skills and the ability to effectively assist clients and their families in the intake process.
Prior experience in a health services-related field required (i.e., medical clinic, hospital registration, medical insurance knowledge, medical billing, etc.).
Strong computer skills and experience with Microsoft Word and Excel are required.
Experience in a Chemical Dependency/Mental Health environment desired.
Satisfactory completion of Chestnut's background checking process.

This full-time position includes an excellent compensation and benefits package including health, dental, vision, life, and disability insurance, a retirement savings plan with company match, generous paid time off benefits, and more.



For immediate consideration, please see us at www.chestnut.org/employment



***For additional information and inquiries text "Chestnut" to 97211



Chestnut welcomes applications from qualified individuals with recovery experience.



EOE - Minorities/Females/Vets/Disabled

Keywords: Chestnut Health Systems, Bloomington , Financial Intake Representative; Full-Time; Days, Accounting, Auditing , Bloomington, Illinois

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