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Collections Associate

Company: Afni
Location: Bloomington
Posted on: February 15, 2019

Job Description:

Description Afni is hiring Collections Associates who will work in a first party environment. Incumbents will utilize inbound and outbound contacts in an attempt to contact consumers in order to negotiate payment arrangements on current (non-charged off) debt, and perform skip tracing techniques in order to locate consumers so that advanced collectors may collect on debt.

What you will be doing:





  • Utilize a variety of techniques and tools to locate appropriate parties to negotiate payment arrangements.

  • Overcome stalls and objections and suggest money sources for debt payments.

  • Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process.
  • Collect money in the form of immediate payments (check by phone, credit card) to avoid service interruption or to have service restored.


    Requirements

    What you will need:

    • High School diploma or GED and two months of general industry knowledge
    • Demonstrated strong verbal and written communication skills
    • Ability to diffuse escalated situations
    • Proven PC navigation experience and basic math skills required
    • Demonstrated ability to multi-task with attention to detail
    • Demonstrated experience involved in negotiations, sales or collections preferred

    • Knowledge of 3rd party disclosure and FDCPA regulations and compliance is preferred

    • Basic understanding of financial reports preferred

      Keywords: Afni, Bloomington , Collections Associate, Accounting, Auditing , Bloomington, Illinois

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